Frequently Asked Questions

REturn and Exchange Policy

What is Bow Wow Labs Return Policy?

If you find that any Bow Wow Labs product isn't a perfect fit for your pup, please let us know. We offer a 60-day return and exchange policy from the date of purchase.

We are always happy to try and help you find a solution if something isn't the perfect fit. Please email hello@bowwowlabs.com with your order # so we can help.

Otherwise, please follow this link to download a prepaid return shipping label and upon receipt of the product we will issue you a full refund or for an exchange we will refund you for the difference: RETURN LABEL PORTAL

How Can I contact you?

When reaching out to us please always provide your email address or order # so we can help you as quickly as possible.

Emailing us is the best way to ensure you get a fast an efficient response.

For all regular Bow Wow Labs orders send an email to hello@bowwowlabs.com

For all Bow Wow Now orders send an email to bowwownow@bowwowlabs.com

We are also available Monday - Friday 9am - 5pm PST via our website chat.

If you would like to call and leave us a message, we will get back to you as quickly as possible either by phone or email. Please be sure to leave your order number with your voice message. Our voicemail box can be reached by dialing 651-634-5606.

SHIPPING

How long will it take for me to receive my order?

Shipments will ship from our warehouse within 48 business hours of placing your order. Then delivery generally takes about 3 - 5 business days depending on where you are located.

If you have questions about your order, feel free to reach out to us at hello@bowwowlabs.com.

Where do you ship to?

We currently ship all products within the United States.

Are there shipping fees?

Standard flat rate shipping is $6.50.

2day expedited shipping is $8.95.

Orders over $49.00 will receive free shipping.

We offer free shipping on all orders to our Bow Wow Now members.

Are there shipping delays during the holidays?

*Shipping during the holiday season:
Bow Wow Labs shipping and fulfillment center will be closed on the following holidays. Please allow extra time for delivery. If you have any questions during this time please reach out to hello@bowwowlabs.com and we will get back to you as soon as we can. Happy Holidays!
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Years Eve
  • New Years Day

How do I update my shipping address?

To update your address login to the Bow Wow Labs website.
 
Once logged in you will see your account information. To update your address click "View addresses" on the right hand side of the screen. Add or update your address and set it as the default. This will update your default address for your customer profile.
 
To update your address for your subscription, click "manage subscriptions." Then click "Addresses and billing." Update your shipping address and click save.
 
Now your address will be fully updated. Please reach out to hello@bowwowlabs.com if you have any further questions.

Bow Wow Now

What is Bow Wow Now?

Bow Wow Now is our new membership program that ensures you will always have a Bully Buddy and Safe Fit Bully Sticks™ when you need them. Bow Wow Now is a hassle-free way to help your dog stay safe, healthy and happy! Choose between three tiers for the best option to meet your needs. You will get Safe Fit Bully Sticks delivered to your door every month, plus more great benefits! Learn more about Bow Wow Now.

What Benefits come with Bow Wow Now Membership?

Bow Wow Now members will get convenient, no-hassle free shipping on ALL orders plus these other great benefits:

  • Guaranteed low prices on all new Bow Wow Labs products
  • Special birthday gift for their furry friend
  • Preferred customer service line
  • Special monthly newsletter with great tips and advice from our Clinical Pet Nutritionist Jonna Devereaux
  • Automatic participation in Bow Wow Lab's Wag Another Tail charity program, and more!

Learn more about how you can sign up!

Do Bow Wow Now members Get Free Shipping?

Yes, not only do you get free shipping on you Safe Fit Bully Sticks™ each month, but you also get free shipping on ALL of your orders from our online store.

What if I already have a "Easyship" subscription to Bow Wow Labs Bully Sticks? Can I now sign up for Bow Wow Now?

We are not be making any changes to existing subscriber's accounts at this time. If you wish to cancel your current subscription and sign up for membership in the Bow Wow Now club, you are welcome and encouraged to do so!

What is the Wag Another Tail program?

Starting in what is unquestionably a heartfelt 2020 holiday season for all of us, for each month that you remain a member of the Bow Wow Now club, we will donate a portion of that month’s proceeds to highly deserving leading nonprofit organizations dedicated to ensuring the health and welfare of dogs across our country. There is absolutely NO extra charge for our customers! From shelters to pet foster homes to veterinary associations and more, your decision to be a valued member of Bow Wow Now will help us make a difference. We thank you for your trust in this mission!

Is the Bully Buddy included in the Bow Wow Now membership?

Customers who sign up for a membership will have the opportunity to purchase a Bully Buddy and a Stay-Fresh Jar at an amazing discounted rate! This offer will be available immediately following purchase, and the offer is renewable each year!

Are there any other savings with the prepaid membership options?

Yes! Not only will you receive free shipping on ALL your Bow Wow Labs orders, but also you will receive a FREE bag of our delicious-yet-nutritious Waggy Wafers with each order. All told, prepaid members will enjoy savings starting at $87 and as high as $175 per year!

What happens at the end of a prepaid membership?

You will have the option to renew your membership plan or choose a new one!

What does "Guaranteed Low Prices" mean?

Here at Bow Wow Labs, we have many exciting new products in various stages of development. As those products are released, Bow Wow Now club members will receive special low pricing for the first two weeks after launch!

How do I know which Bully Buddy size my dog needs?

To match the size of your dog with the correct Bully Buddy size, use this size chart!

 

Can I customize my delivery cadence?

With Bow Wow Now's "Pay As You Go Plan" you may choose to receive your Safe Fit Bully Sticks™ every month or every two months. Prepaid plans are for 6 or for 12 month duration. You may pause your plan any time for up to 2 months at a time.

How I update my shipping address?

To update your address login to the Bow Wow Labs website.
 
Once logged in you will see your account information. To update your address click "View addresses" on the right hand side of the screen. Add or update your address and set it as the default. This will update your default address for your customer profile.
 
To update your address for your subscription, click "manage subscriptions." Then click "Addresses and billing." Update your shipping address and click save.
 
Now your address will be fully updated. You must update it in both places for the address to full update.
 
Please reach out to hello@bowwowlabs.com if you have any further questions.

bwl Top Nutrition and wellness questions

Are Bully Sticks Healthy?

Yes, but not all bully sticks are the same! You can rest assured that our Safe Fit Bully Sticks™ come from grass-fed cattle -- free of hormones and free of all chemicals. Our Safe Fit Bully Sticks are also low in fat and high in protein, making them a healthier longer term chew. Of course, all treats should be given in moderation. To learn more check out our blogs on the health benefits of Bully Sticks, Bully Sticks as a treat or meal replacement and bully stick safety!

I would really like to know the calorie count for the bully sticks. Do you have this information?

Our Safe Fit Bully Sticks™ are low in fat and high in protein so they are calorically dense. Excluding the part that does not get eaten, our Safe Fit Bully Sticks range from 9-22 calories per inch, depending on thickness. Our thin sticks for small dogs will be approximately 45-65 calories per 6" bully stick, and our thickest sticks for larger dogs will be approximately 100 calories per 6" bully stick.

My dog is scared of his Bully Buddy or My dog won’t chew his bully stick while it’s attached to the bully buddy, what should I do?

Some dogs might need a little help adapting to their new Bully Buddy, especially those who might be fearful of "all things new." One of the easiest ways to introduce the Bully Buddy to dogs who are sensitive to new things is to do it slowly. Take the Bully Buddy out of the box and encourage your pup to investigate it! Give praise and treats every time your dog sniffs the new Bully Buddy safety device. We know you are eager to try the Bully Buddy out--but wait--don't put the Safe Fit Bully Stick™ in just yet! Instead take a few high value treats and begin to place them near, around, and on the Bully Buddy. You are pairing something positive with this new item in their house--so make it fun and have some patience. After a few rounds of treats, take the Safe Fit Bully Stick and have your dog smell it, then insert into the Bully Buddy safety device. At this point, your pup should be ready to chew on his new bully stick. However, if yours is still a little hesitant, take it back a step. While most dogs will be eager to start chewing, some dogs have extra-sensitive needs. Be mindful if your dog is sensitive to sound and place your Bully Buddy on an area rug to lessen any noise. After a few bites, your pup should be ready for some quality chew time!

Why does my dog eat poop?

In short, eating poop—known as coprophagia—is actually quite natural in the wild for certain animals. A domestic dog that eats poop is dealing with some kind of nutritional deficiency and/or is communicating to us that there is something missing from its diet. Check out the Bow Wow Labs Health and Wellness Center blog next week to learn how to help your dog overcome eating poop.

THE BULLY BUDDY

What is a Bully Buddy?

A simple-to-use, dog-friendly safety device designed to tightly grip Safe Fit Bully Sticks™, preventing dogs from swallowing and choking on the last little bit. Bully Buddy maximizes enjoyment for dogs while minimizing stress for owners.

Is the Bully Buddy a toy?

No. The Bully Buddy is a safety device with a playful look and feel. The Bully Buddy is specifically designed to hold Bow Wow Labs' Safe Fit Bully Sticks™ so dogs can safely enjoy them. Once your pup chews the stick down, remove and discard the last bit of stick, then wash and store the Bully Buddy in a safe place until the next use.

Where can I buy a Bully Buddy?

Right here on our website! We also sell Bully Buddies, Safe Fit Bully Sticks™ and Starter Kits on Amazon! As of September 2020, Bow Wow Labs has launched our Retailer Program. Do you own a pet store or know someone who owns a pet retail space? Now you can carry our products in store! Check out the Retailer Program section of our website for more information.

Does the Bully Buddy work for all dog sizes?

Below are the recommended weight ranges for each size Bully Buddy. Keep in mind that each size Bully Buddy also requires a match with the right size Safe Fit Bully Stick™ - so it's best to use this as a guide rather than a hard rule. For specific questions about your dog's needs, please reach out to us at hello@bowwowlabs.com

X-Small - best for dogs under 15 lbs.
Small - best for dogs 15-30 lbs.
Medium - best for dogs 30-50 lbs.
Large - best for dogs 50-75 lbs.
X-Large - best for dogs 75-100 lbs.
XX-Large - best for dogs 100+ lbs.

How long will my Bully Buddy last?

The Bully Buddy is made of durable Nylon material. It should last throughout many cycles of use as long as the appropriate sized dog is using the appropriate sized Bully Buddy. Please note this product is not dishwasher safe and should be hand-washed only.

Please also note that your pup should always be supervised when using the Bully Buddy. If your dog finishes chewing their Safe Fit Bully Stick™ and is then left with a safety device that smells like a bully stick but with no bully stick to chew, chances are they will try to chew the Bully Buddy itself which will then start to show wear and tear. Once the Safe Fit Bully Stick has been chewed, store the Bully Buddy in a safe place until your dog's next chew session.

Why did you change the design for the Bully Buddy from the original design that was offered during the Kickstarter campaign?

The blue ball-shaped Bully Buddy with the orange ring is the original Bully Buddy product that we are no longer selling. While it was a great product with a fun look, the design had limitations for dogs outside the 10 - 25 lb weight range.

Through extensive testing with dogs of all different sizes, we determined that -- in order for the product to be as safe as possible for dogs of all weights, sizes and breeds -- we needed to innovate the design. The new design comes in six different sizes, and each Bully Buddy size matches with corresponding Safe Fit Bully Sticks™. The pawfect match!

What is the Bully Buddy Made out of?

The Bully Buddy is made from a hard Nylon material. It has been tested for lead and BPA and is free of both! It is meant to be durable and strong for your pup but just remember the Bully Buddy is a safety device and not a chew toy!

My dog is scared of his Bully Buddy or My dog won’t chew his bully stick while it’s attached to the bully buddy, what should I do?

Some dogs might need a little help adapting to their new Bully Buddy, especially those who might be fearful of "all things new." One of the easiest ways to introduce the Bully Buddy to dogs who are sensitive to new things is to do it slowly. Take the Bully Buddy out of the box and encourage your pup to investigate it! Give praise and treats every time your dog sniffs the new Bully Buddy safety device. We know you are eager to try the Bully Buddy out--but wait--don't put the Safe Fit Bully Stick™ in just yet! Instead take a few high value treats and begin to place them near, around, and on the Bully Buddy. You are pairing something positive with this new item in their house--so make it fun and have some patience. After a few rounds of treats, take the Safe Fit Bully Stick and have your dog smell it, then insert into the Bully Buddy safety device. At this point, your pup should be ready to chew on his new bully stick. However, if yours is still a little hesitant, take it back a step. While most dogs will be eager to start chewing, some dogs have extra-sensitive needs. Be mindful if your dog is sensitive to sound and place your Bully Buddy on an area rug to lessen any noise. After a few bites, your pup should be ready for some quality chew time!

The teeth on the inside hole of my bully buddy have been damaged. Is that bad?

No, the inner teeth wearing down is not a cause for concern as they are not technically what keeps the stick in place. While they might provide some extra hold on that first use, what actually keeps the stick in place is using the right sized sticks for both your product and for your dog’s chewing needs. If you have questions about what size sticks are best for your bully buddy and your dog please don't hesitate to reach out to us at hello@bowwowlabs.com

BULLY BUDDY STARTER KITS

What is the Bully Buddy Starter Kit?

The Bully Buddy Starter Kit is the best way to get aquatinted with the Bow Wow Labs Bully Buddy and Safe Fit Bully Sticks™! You can buy the Bully Buddy product and five of our premium hand selected Safe Fit Bully Sticks along with a sealable stay fresh jar in one discounted package! We currently have a starter kit available for each sized Bully Buddy and the accompanying best fit sticks for pre-order. We now also have a Starter Kit with Treats option available where you can the original starter kit plus some sample packs of our newly launched Waggy Wafers treats!

Are Starter Kits available for different sized products?

You bet! We've paired each size Bully Buddy with the best fit bully sticks and have 6 different sizes of kits available for dogs under 15 pounds to over 100 pounds!

What is included in the Bully Buddy Starter Kit?

  • One (1) Bully Buddy Five
  • Five (5) premium hand-selected Safe Fit Bully Sticks™ sized for your Bully Buddy
  • One (1) sealable Stay-Fresh Jar to keep your Safe Fit Bully Sticks fresh!

I received my Starter Kit, how can I order more sticks?

Excellent! We are so happy you enjoyed your product! Our Safe Fit Bully Sticks™ are available as a one-time purchase or you can save by subscribing to the Bow Wow Now club. Check out our bully sticks here.

BOW WOW LABS Safe Fit BULLY STICKS™

What are Bully Sticks?

We've broken it down! Check out our blog on what exactly bully sticks are HERE.

Are bully sticks healthy?

Yes, but not all bully sticks are the same! You can rest assured that our Safe Fit Bully Sticks™ come from grass-fed cattle, free of hormones and also free of all chemicals. Our bully sticks are also low in fat and high in protein--making them a perfectly healthy longer term chew. Of course, all treats should be given in moderation--to learn more check out our blogs on the health benefits of Bully Sticks, Bully Sticks as a treat or meal replacement and bully stick safety!

Are bully sticks safe?

Of course, but it's always best to know as much as possible when giving your dog a new treat. Check out our blog on Bully Stick Safety HERE.

Why are Bow Wow Labs bully sticks different?

I already have a Bully Buddy, how can I order more bully sticks?

Our Safe Fit Bully Sticks™ are available via single-purchase orders or through our Bow Wow Now club. By singing up for the club, you will receive receive a regular supply of our hand sorted and sized Safe Fit Bully Sticks, plus free shipping on ALL orders and many other great benefits. Learn more about the Bow Wow Now club here. We offer a variety of stick sizes to accommodate the different sizes of Bully Buddies:

  • Thin - best paired with Bully Buddy XS
  • Midsize - best paired with Bully Buddy Small
  • Thick - best paired with Bully Buddy Small and Medium
  • Jumbo - Best Paired with Bully Buddy Medium, Large and XL
  • Monster - Best Paired with Bully Buddy XL and XXL

Wondering what size Safe Fit Bully Sticks to buy for your Bully Buddy? Check out our size guide HERE.

I have my own bully sticks but not all of them fit the Bully Buddy, what do I do?

We can only guarantee the safety of the Bully Buddy when using Bow Wow Labs bully sticks. The reason why our sticks are premium (aside from being grass-fed, hormone- and chemical-free) is that EACH stick is hand-sorted and selected by our team to fit the Bully Buddy. That means that when you buy a 10-pack or a 20-pack from us, each one of those sticks has been selected because it fits the Bully Buddy. That's why our sticks are such a great value!

I would really like to know the calorie count for the bully sticks. Do you have this information?

Our Safe Fit Bully Sticks™ are low in fat and high in protein so they are calorically dense. Excluding the part that does not get eaten, our Safe Fit Bully Sticks range from 9-22 calories per inch, depending on thickness. Our thin sticks for small dogs will be approximately 45-65 calories per 6" bully stick, and our thickest sticks for larger dogs will be approximately 100 calories per 6" bully stick.

Where are your Bully Sticks sourced from

Our Safe Fit Bully Sticks™ are sourced from grass fed, free range South American cattle. They are never treated with chemicals and are 100% hormone free. They are also baked at high temperatures after they are hung to dry to further eliminate any harmful bacteria. We also source from South America because the production is more sustainable and the beef is higher quality. To learn more about why we source from South America check out this blog post we wrote!

Bow Wow Labs Waggy WAfers Treats

What are Bow Wow Labs Waggy Wafers?

Waggy Wafers® is the newly launched treat line and the latest product from Bow Wow Labs! Waggy Wafers dog treats are delicious, nutritious and consist of only the finest and healthiest ingredients that are naturally sourced and preserved. They are slow roasted and come in three flavors: Organic Chicken, Salmon and Turkey Pumpkin. All three treats are made using only real meat and contain zero by-products, artificial flavors or fillers. Each mouthwatering morsel is filled with nutrient-rich ingredients for a balanced snack

How Much do Waggy Wafers Cost?

Waggy Wafers sell for $8.95 per bag or $20.85 for a 3-pack.

What Flavors do Waggy Wafers come in?

Waggy Wafers® come in Salmon, Turkey Pumpkin and Organic Chicken.

Where are these treats sourced and made?

Our Waggy Wafers® are limited-ingredient treats that are made in the USA.

YOUR DOG + THE BULLY BUDDY

How do I use the Bully Buddy?

  1. Using the knob on the side of the Bully Buddy, unscrew the bolt enough for the Safe Fit Bully Stick™ to fit in the center hole.
  2. Hold the Bully Buddy so that the hole is in the center of your palm, and insert the Safe Fit Bully Stick into the hole. The bottom of the Safe Fit Bully Stick should rest on your hand and be even with the bottom edge of the Bully Buddy.
  3. To tighten it in place, twist the knob in a clockwise position until the pointed end of the bolt pushes into the Safe Fit Bully Stick.
  4. Once the knob is all the way tight, give the Safe Fit Bully Stick a tug to make sure it is snug.

What if I have different size dogs in my house?

No problem! We have 6 different sizes of Bully Buddies that range from an X-Small for dogs under 15 pounds all the way through the XX-Large for dogs over 100+ pounds. Not sure which size to order for your pup? Take a look at our SIZE CHART or email us at hello@bowwowlabs.com and we will be happy to help you.

My dog is a super chewer, can he/she use a Bully Buddy?

Of course! That's why we designed all different sizes. The most important pairing will be making sure you are buying the right Bully Buddy for the Safe Fit Bully Stick™ you will be using. If for example your dog is 60 lbs but prefers midsized sticks, we'll have you try out the Bully Buddy Small first since the Bully Buddy LG will be too big for a midsized Safe Fit Bully Stick.

If you're not sure what version to order for your pup, no problem, we can help. Just shoot us a note at hello@bowwowlabs.com.

My dog is under 10 lbs., can he/she use the Bully Buddy?

Absolutely, the Bully Buddy X-Small paired with our thin Safe Fit Bully Sticks™ are a great option for smaller dogs.

Does the Bully Buddy hold other dog chews?

Bow Wow Labs can only guarantee the safety of your pet when Bow Wow Labs Safe Fit Bully Sticks™ are used with the Bully Buddy. That said, if the chews you have are a similar size, shape and hardness to Safe Fit Bully Sticks, you might be in luck!

What do I do once my dog has chewed the bully stick down?

Unscrew the tightening knob located on the side of your Bully Buddy to release the last piece of the Safe Fit Bully Stick™ – the choking hazard – and properly dispose of it. Store your Bully Buddy in a safe spot for its next use.

I think I ordered the wrong sized product for my dog, can I change my order?

No problem at all! We're here to help make sure you get the correct size product for your pup. Please shoot us a note at hello@bowwowlabs.com and we'll be more than happy to assist you.

ABOUT BOW WOW LABS

Who is Bow Wow Labs?

The team at Bow Wow Labs is made up of a diverse group of men and women on a mission to keep dogs safe and healthy with products and services that make life easier and more fun fun for dogs and their owners. We offer innovative products that build lasting bonds, and we do it all in the name of creating happier dogs with empowered owners -- maximizing the enjoyment of having a dog while minimizing many of the risks dogs encounter in every day life.

Who is Finn?

Finn is the Bow Wow Labs wonder dog that survived a nasty choking encounter with the short end of a bully stick. His story inspired the Bully Buddy. Check out "The Lab" to watch our video on Finn's story and learn more about how the Bully Buddy came to be!

What kind of charities do you support?

We are huge advocates for great non-profit organizations that support dogs, including animal rescue and rights organizations, and vet and service dog support organizations. We will be giving a percentage of our profits to support great organizations. If you know of an organization that would like to consider partnering with us, please send us a note at hello@bowwowlabs.com.

How can I stay updated on news and offers from Bow Wow Labs?

Great question! Click here to join our email list and receive updates and special offers.

How can I contact you?

Please send an email to hello@bowwowlabs.com and our team will get back to you within 24 hours.

Do you have job opportunities?

We are currently a small and nimble team, but be sure to check back on our website for any future opportunities!

I have a unique opportunity for Bow Wow Labs!

Excellent! We want to hear about it! Send us a note at hello@bowwowlabs.com.

Will Bow Wow Labs be selling other products?

Yes! The Bully Buddy is the first of many proprietary products that will be coming from the Bow Wow Labs Innovation Lab. Our mission is to create innovative products that keep dogs safe, healthy, & happy and provide owners with peace of mind.

BULLY BUDDY KICKSTARTER CAMPAIGN

I pledged to the kickstarter campaign, now what?

First and foremost, thank you for your support! It's because of you that we're on our way to keeping dogs everywhere safe! Bully Buddy 1 orders started shipping at the end of October 2018. Orders for the other sizes of Bully Buddies shipped in September 2019. If you have a question about your specific Bully Buddy order, please reach out to us at hello@bowwowlabs.com.

I pledged to the Kickstarter campaign and received the original Bully Buddy, can I get an upgrade in the new design?

Absolutely! We're happy to upgrade your Bully Buddy to the new design. Please reach out to us at hello@bowwowlabs.com and we'll take care of you and your best friend!

Easyship Subscription Program

What Is the Easyship Program?

The Easyship Program is the original Safe Fit Bully Stick™ subscription program that was retired in November 2020 when Bow Wow Labs launched Bow Wow Now. Bow Wow Now also offers our Safe Fit Bully Sticks through a no-hassle subscription, but it adds a list of other great benefits that were not offered through the Easyship Program.

What if I'm a current Easyship Subscriber?

All legacy Easyship subscribers can continue their current subscription under the Bow Wow Now Pay As You Go Plan. We are no longer accepting new Easyship subscribers.

Looking for more Frequently Asked Questions? Visit our Retail Program FAQ page.