Frequently Asked Questions

BWL Top Nutrition and Wellness Questions

Are Bully Sticks Healthy?

Yes, but not all bully sticks are the same! You can rest assured that the bully sticks you purchase from Bow Wow Labs are from grass-fed cattle, free of hormones and also free of all chemicals. Our bully sticks are also low in fat and high in protein--making them a perfectly healthy longer term chew. Of course, all treats should be given in moderation--to learn more check out our blogs on the health benefits of Bully Sticks, Bully Sticks as a treat or meal replacement and bully stick safety!

I would really like to know the calorie count for the bully sticks. Do you have this information?

Bully sticks are low in fat, and high in protein, so they are pretty calorie dense. They can range, on average, from 9-22 calories per inch depending on thickness. Remember, we match our stick size to the dogs' size and you will discard the last inch, so our thin sticks for small dogs will be approximately 45-65 calories per 6" bully stick and our thickest sticks for larger dogs will be approximately 100 calories per 6" bully stick.

My dog is scared of his Bully Buddy or My dog won’t chew his bully stick while it’s attached to the bully buddy, what should I do?

Some dogs may need a little help adapting to their new Bully Buddy, especially those dogs that might be fearful of "all things new". One of the easiest ways to introduce the Bully Buddy to dogs that are sensitive to new things is to do it slowly. Take the Bully Buddy out of the box and encourage your pup to investigate it! Give praise and treats every time your dog sniffs the new Bully Buddy safety device. We know you are eager to try the Bully Buddy out--but wait--don't put the bully stick in just yet! Instead take a few high value treats and begin to place them near, around and on the Bully Buddy--we are pairing something positive with this new item in their house--so make it fun and have some patience. After a few rounds of treats, take the bully stick and have your dog smell it, then insert into the Bully Buddy safety device. At this point, your pup should be ready to chew on his new bully stick--but if yours is still a little hesitant--take it back a step. While most dogs will be eager to start chewing, some dogs have extra-sensitive needs--be mindful if your dog is sensitive to sound and place your Bully Buddy on an area rug to lessen any noise. After a few bites--your pup should be good to go and ready for some quality chew time!

THE BULLY BUDDY

What is a Bully Buddy?

A simple-to-use, dog-friendly safety device designed to grip bully sticks nice and tight, preventing dogs from swallowing and choking on the bully stick. Bully Buddy maximizes enjoyment for dogs, while minimizing stress for owners.

Is the Bully Buddy a toy?

No, the Bully Buddy is a safety device with a playful look and feel. It's specifically designed to hold Bow Wow Labs right-sized bully sticks so dogs can safely enjoy them. Once your pup chews the stick down, remove and discard the last bit of stick, wash and store the Bully Buddy in a safe place until the next use.

Where can I buy a Bully Buddy?

Right here on our website! We also sell Bully Buddies, Bully Sticks and Starter Packs on Amazon!

As of September 2020, Bow Wow Labs has launched our Retailer Program. Do you own a pet store or know someone who owns a pet retail space? Now you can carry our products in store! Check out the Retailer Program section of our website for more information. 

Does the Bully Buddy work for all dog sizes?

Below are the recommended weight ranges for each size Bully Buddy. Keep in mind each size bully buddy also requires a match with the right sized sticks so it's best to use this has a guide rather than a hard rule. For specific questions about your dog's needs please reach out to us at hello@bowwowlabs.com

X-Small - best for dogs under 15 lbs.
Small - best for dogs 15-30 lbs.
Medium - best for dogs 30-50 lbs.
Large - best for dogs 50-75 lbs.
X-Large - best for dogs 75-100 lbs.
XX-Large - best for dogs 100+ lbs.

How much does a Bully Buddy cost?

Current Bully Buddy pricing:

Bully Buddy XS: $23.95
Bully Buddy SM: $25.95
Bully Buddy MD: $29.95
Bully Buddy LG: $32.95
Bully Buddy XL: $33.95
Bully Buddy XXL: $33.95

How long will my Bully Buddy last?

The Bully Buddy is made of durable Nylon material. It should last throughout many cycles of use as long as the appropriate sized dog is using the appropriate sized Bully Buddy. Please note this product is not dishwasher safe and should be hand-washed only.

Please also note that your pup should always be supervised when using The Bully Buddy. If your dog finishes chewing their bully stick and is then left with a safety device that smells like a stick but with no stick to chew, chances are they will try to chew on the product itself and the product will start to show wear and tear. Once the stick has been chewed, t's best to store the product in a safe until your dog's next chew session. 

Why does the Bully Buddy I see in some ads look different than the Bully Buddy on your website?

The blue ball shaped Bully Buddy with the orange ring is the original Bully Buddy product that we are no longer selling. While it was a great product with a fun design it had it's limitations for dogs outside the 10 - 25 lb weight range and it required a very specific sized bully stick. 

Through extensive testing with dogs of all different sizes we determined that in order for the product to be as safe as possible for dogs of all weights, sizes and breeds we needed to innovate the design. The new design comes in six different sizes and each Bully Buddy size accommodates and range of stick sizes that are the best fit for the dog that should be using that sized Bully Buddy. The pawfect match! 

I already have a Bully Buddy in the original design, can I get an upgrade in the new design?

Absolutely! We're happy to chat about upgrade options for your original Bully Buddy. Please reach out to us at hello@bowwowlabs.com with our dog weight, breed and age and we'll take care of you and your best friend.

What is the Bully Buddy made out of?

The Bully Buddy is made from a hard Nylon material. It has been tested for lead and BPA and is free of both! It is meant to be durable and strong for your pup but just remember the Bully Buddy is a safety device and not a chew toy.

My dog is scared of his Bully Buddy or My dog won’t chew his bully stick while it’s attached to the bully buddy, what should I do?

Some dogs may need a little help adapting to their new Bully Buddy, especially those dogs that might be fearful of "all things new". One of the easiest ways to introduce the Bully Buddy to dogs that are sensitive to new things is to do it slowly. Take the Bully Buddy out of the box and encourage your pup to investigate it! Give praise and treats every time your dog sniffs the new Bully Buddy safety device. We know you are eager to try the Bully Buddy out--but wait--don't put the bully stick in just yet! Instead take a few high value treats and begin to place them near, around and on the Bully Buddy--we are pairing something positive with this new item in their house--so make it fun and have some patience. After a few rounds of treats, take the bully stick and have your dog smell it, then insert into the Bully Buddy safety device. At this point, your pup should be ready to chew on his new bully stick--but if yours is still a little hesitant--take it back a step. While most dogs will be eager to start chewing, some dogs have extra-sensitive needs--be mindful if your dog is sensitive to sound and place your Bully Buddy on an area rug to lessen any noise. After a few bites--your pup should be good to go and ready for some quality chew time!

BOW WOW NOW CLUB

What is the Bow Wow Now Club?

Bow Wow Now is our new Club that ensures you will always have a Bully Buddy and the Bully Sticks you need, an easy hassle-free way to help your dog stay safe, healthy and happy! Choose between three tiers for the best option to meet your needs, and you will get bully sticks delivered to your door every month, plus more great benefits! Learn more about the Bow Wow Now Club.

What benefits come with being a Bow Wow Now member?

Bow Wow Now members will get convenient, no-hassle free shipping on ALL orders plus these other great benefits:

  • Guaranteed low prices on all new Bow Wow Labs products
  • Special birthday gift for their furry friend
  • Preferred customer service line
  • Special monthly newsletter with great tips and advice from our Licensed Pet Nutritionist Jonna Devereaux
  • Automatic participation in Bow Wow's Wag Another Tail charity program, and more!

Learn more about how you can Join the Club!

Do Bow Wow Club members get free shipping?

Yes, not only do you get free shipping on your bully stick orders each month, but you shipping is also free on ALL of your orders from our online store. 

What if I already have a "Easyship" subscription to Bow Wow Labs Bully Sticks? Can I now join the Bow Wow Now Club?

We are not be making any changes to existing subscriber's accounts at this time. If you wish to cancel your current subscription and sign up for membership in the Bow Wow Now Club you are welcome and encouraged to do so!

What is the Wag Another Tail program?

Starting in what is unquestionably a heartfelt 2020 holiday season for all of us, for each month that you remain a member of the Bow Wow Now Club, we will donate a portion of that month’s proceeds to highly deserving leading nonprofit organizations dedicated to ensuring the health and welfare of dogs across our country. There is absolutely NO extra charge for our customers! From shelters to pet foster homes to veterinary associations and more, your decision to be a valued member of Bow Wow Now will help us make a difference and we thank you for your trust in this mission!

Is the Bully Buddy included in the Bow Wow Now membership?

Customers who sign up for a membership will have the opportunity to purchase a Bully Buddy and a Stay-Fresh Bully Stick Jar at an amazing discounted rate! This offer will be available immediately following purchase and the offer is renewable each year! That's an additional XX% savings per year!

Are there any other savings with the prepaid membership options?

Yes! Not only will you receive free shipping on ALL you Bow Wow Labs orders, you will also receive a FREE bag of our delicious-yet-nutritious Waggy Wafers with each order. All told, prepaid members will enjoy savings starting at $87 and as high as $175 per year!

What happens at the end of a prepaid membership?

You will have the option to renew your membership plan or choose a new one!

What does "Guaranteed Low Prices" mean?

Here at Bow Wow Labs, we have many exciting new products in various stages of development. As those products are released. Bow Wow Now Club members will receive special low pricing for the first two weeks after launch!

How do I know which Bully Buddy size my dog needs?

To match the size of your dog with the correct Bully Buddy size, use this size chart!

Bow Wow Labs Bully Buddy Size Chart

Can I customize my delivery cadence?

With Bow Wow Now's Pay As You Go Plan you may choose to receive your bully sticks every month or every two months. Prepaid plans are for 6 or for 12 month duration. You may pause your plan any time for up to 2 months at a time.

What if I need to cancel my membership?

Pay As You Go members can cancel or pause at any time. Prepaid members can cancel, renew, or modify their membership at the end of the prepaid period.

 How do I sign up for the Bow Wow Now Club?

Click here to choose your membership and sign up today!

BULLY BUDDY STARTER KITS

What is the Bully Buddy Starter Kit?

The Bully Buddy Starter Kit is the best way to get aquatinted with the Bow Wow Labs Bully Buddy and bully sticks!

Starter Kits are available for each size of Bully Buddy and come with

  • (1) Bully Buddy
  • (5) of our premium hand selected sticks sized for your Bully Buddy
  • A Sealable stay fresh jar to keep your sticks fresh!

Are Starter Kits available for different sized products?

You bet! We've paired each size Bully Buddy with Safe Fit Bully Sticks and have 6 different sizes of kits available for dogs under 15 pounds to over 100 pounds!

I received my Starter Kit, how can I order more sticks?

Excellent! We are so happy you enjoyed your product! Our bully sticks are available as a one-time purchase or you can save by subscribing to Easyship. Check out our bully sticks here.

BOW WOW LABS BULLY STICKS

What are Bully Sticks?

We've broken it down! Check out our blog on what exactly bully sticks are HERE.

Are Bully Sticks healthy?

Yes, but not all bully sticks are the same! You can rest assured that the bully sticks you purchase from Bow Wow Labs are from grass-fed cattle, free of hormones and also free of all chemicals. Our bully sticks are also low in fat and high in protein--making them a perfectly healthy longer term chew. Of course, all treats should be given in moderation--to learn more check out our blogs on the health benefits of Bully Sticks, Bully Sticks as a treat or meal replacement and bully stick safety!

Are bully sticks safe?

Of course, but it's always best to know as much as possible when giving your dog a new treat. Check out our blog on Bully Stick Safety HERE.

Why are Bow Wow Labs bully sticks different?

I already have a Bully Buddy; how can I order more bully sticks?

Our sticks are available via single-purchase orders or through our Bow Wow Now (BWN) Club. By singing up for the Club, you will receive receive a regular supply of our hand sorted and sized Safe Fit Bully Sticks, plus free shipping on ALL orders and many other great benefits. Learn more about the Bow Wow Now Club here. We offer a variety of stick sizes to accommodate the different sizes of Bully Buddies:

  • Thin - best paired with Bully Buddy XS
  • Midsize - best paired with Bully Buddy Small
  • Thick - best paired with Bully Buddy Small and Medium
  • Jumbo - Best Paired with Bully Buddy Medium, Large and XL
  • Monster - Best Paired with Bully Buddy XL and XXL

Wondering what size bully sticks to buy for your Bully Buddy? Check out our size guide HERE.

I have my own bully sticks but not all of them fit the Bully Buddy, what do I do?

We can only guarantee the safety of the Bully Buddy when using Bow Wow Labs Safe Fit Bully Sticks. The reason why our sticks are premium (aside from being grass-fed, hormone- and chemical-free) is that EACH stick is hand-sorted and selected by our team to fit the Bully Buddy. That means that when you buy a 10-pack or a 20-pack from us, each one of those sticks has been selected because it fits the Bully Buddy. That's why our sticks are such a great value!

I would really like to know the calorie count for the bully sticks. Do you have this information?

Bully sticks are low in fat, and high in protein, so they are pretty calorie dense. They can range, on average, from 9-22 calories per inch depending on thickness. Remember, we match our stick size to the dogs' size and you will discard the last inch, so our thin sticks for small dogs will be approximately 45-65 calories per 6" bully stick and our thickest sticks for larger dogs will be approximately 100 calories per 6" bully stick.

Where are your Bully Sticks sourced from?

Our bully sticks are sourced from grass fed, free range South American cattle. They are never treated with chemicals and are 100% hormone free. They are also baked at high temperatures after they are hung to dry to further eliminate any harmful bacteria. We also source from South America because the production is more sustainable and the beef is higher quality. To learn more about why we source from South America check out this blog post we wrote!

YOUR DOG + THE BULLY BUDDY

How do I use the Bully Buddy?

  1. Using the knob on the side of the Bully Buddy, unscrew the bolt enough for the stick to fit in the center hole.
  2. Hold the Bully Buddy so that the hole is in the center of your palm, and insert the stick into the hole. The bottom of the stick should rest on your hand and be even with the bottom edge of the Bully Buddy.
  3. To tighten it in place, twist the knob in a clockwise position until the pointed end of the bolt pushes into the bully stick.
  4. Once the knob is all the way tight, give the bully stick a tug to make sure it is snug.

What if I have different size dogs in my house?

No problem! We have 6 different sizes of Bully Buddies that range from an X-Small for dogs under 15 pounds all the way through the XX-Large for dogs over 100+ pounds. Not sure which size to order for your pup? Take a look at our SIZE CHART or email us at hello@bowwowlabs.com and we will be happy to help you.

My dog is a super chewer, can he/she use a Bully Buddy?

Of course! That's why we designed all different sizes. The most important pairing will be making sure you are buying the right Bully Buddy for the Bully Sticks you will be using. If for example your dog is 60 lbs but prefers midsized sticks, we'll have you try out the Bully Buddy Small first since the Bully Buddy LG will be too big for a midsized stick.

If you're not sure what version to order for your pup, no problem, we can help. Just shoot us a note at hello@bowwowlabs.com.

My dog is under 10 lbs., can he/she use the Bully Buddy?

Absolutely, the Bully Buddy X-Small paired with our thin bully sticks are a great option for smaller dogs.

Does the Bully Buddy hold other dog chews?

Bow Wow Labs can only guarantee the safety of your pet when Bow Wow Labs Safe Fit Bully Sticks are used with the Bully Buddy. That said, if the chews you have are a similar size, shape and hardness to bully sticks, you might be in luck!

What do I do once my dog has chewed the bully stick down?

Unscrew the tightening knob located on the side of your Bully Buddy to release the last piece of the bully stick – the choking hazard – and properly dispose of it. Store your Bully Buddy in a safe spot for its next use.

I think I ordered the wrong sized product for my dog, can I change my order?

No problem at all! We're here to help make sure you get the correct size product for your pup. Please shoot us a note at hello@bowwowlabs.com and we'll be more than happy to assist you.

Bow Wow Labs Waggy Wafer Treats

What are Bow Wow Labs Waggy Wafers?

Waggy Wafers is the newly launched treat line and the latest product from Bow Wow Labs! Waggy Wafers Dog Treats are delicious, nutritious and consist of only the finest and healthiest ingredients that are naturally sourced and preserved. They are slow roasted and come in three flavors: Organic Chicken, Salmon and Turkey Pumpkin. All three treats are made using only real meat and contain zero by-products, artificial flavors or fillers. Each mouthwatering morsel is filled with nutrient-rich ingredients for a balanced snack

How Much do Waggy Wafers Cost?

  • $8.95 per bag
  • $20.85 for a 3-pack

What Flavors do Waggy Wafers come in?

Waggy Wafers come in Salmon, Turkey Pumpkin and Organic Chicken.

Where are these treats sourced and made?

Our Waggy Wafers treats are limited ingredient treats that are sourced and made in the USA.

Easyship Program

What is the Bow Wow Labs Easyship program?

The Easyship Program is the original bully stick subscription program that was retired in November 2020, when Bow Wow Labs launched its Bow Wow Now Club. The Bow Wow Now Club also offers our Safe Fit Bully Sticks through a no-hassle subscription, but it adds a list of other great benefits that were not offered through the Easyship Program.

What if I am currently an Easyship subscriber?

Legacy Easyship subscribers can continue their current subscription or transfer to the Bow Wow Now Club. We not be accepting new Easyship subscribers. 

My email isn't recognized when I try to login to my account

No problem! We can help! Just shoot us an email at hello@bowwowlabs.com and we'll send you an activation link to reset your account. Then you should be able to login and view your current subscriptions and make any changes that you need.

SHIPPING

How long will it take for me to receive my order?

Typically, your products will ship within 1-2 business days of placing your order. If there is a holiday or your order is placed after 12pm EST it will ship out the following business day.

Once packages are shipped, delivery generally takes between 3 - 5 business days. 

Please note that with the dramatic weather, COVID- 19 and the holidays, your package may be delayed. We are happy to work with you through any of these issues. Thank you for your patience and understanding!

Where do you ship to?

Shipping is currently limited to orders placed within the US. We are hoping to expand international shipping options soon!

Are there shipping delays during the holidays?

*Shipping during the holiday season:
Bow Wow Labs shipping and fulfillment center will be closed on the following holidays. Please allow extra time for delivery. If you have any questions during this time please reach out to hello@bowwowlabs.com and we will get back to you as soon as we can. Happy Holidays!
 
Thanksgiving Day Thursday, November 26th
The day after Thanksgiving Friday, November 27th
Christmas Eve Thursday, December 24th
Christmas Day Friday, December 25th
New Years Eve Thursday, December 31st
New Years Day Friday, January 1

Return and Exchange Policy

What is Bow Wow Labs Return Policy?

If you find that any Bow Wow Labs products aren't a perfect fit for your pup that is no problem. We offer a 60 day return and exchange policy from the date of purchase. Please email hello@bowwowlabs.com with your order # and the reason for the return or exchange.

If we can't find a solution for you within our product suite, we will supply you with a return shipping label to send the products back, free of charge. Upon receipt of the product we will issue you a full refund or for an exchange we will refund you for the difference.

ABOUT BOW WOW LABS

Who is Bow Wow Labs?

The team at Bow Wow Labs is made up of a diverse group of men and women on a mission to keep dogs safe and healthy with products and services that make life easier and fun for dogs and their owners. We offer innovative products that build lasting bonds and we do it all in the name of creating happier dogs with empowered owners, maximizing the enjoyment of having a dog while minimizing many of the risks dogs encounter in every day life.

Who is Finn?

Finn is the Bow Wow Labs wonder dog that survived a nasty choking encounter with the short end of a bully stick. His story inspired the Bully Buddy. Check out "The Lab" to watch our video on Finn's story and learn more about how the Bully Buddy came to be!

What is the Wag Another Tail program?

Starting in what is unquestionably a heartfelt 2020 holiday season for all of us, for each month that you remain a member of the Bow Wow Now Club, we will donate a portion of that month’s proceeds to highly deserving leading nonprofit organizations dedicated to ensuring the health and welfare of dogs across our country. There is absolutely NO extra charge for our customers! From shelters to pet foster homes to veterinary associations and more, your decision to be a valued member of Bow Wow Now will help us make a difference and we thank you for your trust in this mission!

What kind of charities do you support?

We are huge advocates for great non-profit organizations that support dogs, including animal rescue and rights organizations, and vet and service dog support organizations. We will be giving a percentage of our profits to support great organizations. If you know of an organization that would like to consider partnering with us, please send us a note at hello@bowwowlabs.com.

How can I stay updated on news and offers from Bow Wow Labs?

Great question! Click here to join our email list and receive updates and special offers.

How can I contact you?

Please send an email to hello@bowwowlabs.com and our team will get back to you within 24 business hours.

Do you have job opportunities?

We are currently a small and nimble team, but be sure to check back on our website for any future opportunities!

I have a unique opportunity for Bow Wow Labs!

Excellent! We want to hear about it! Send us a note at hello@bowwowlabs.com.

Will Bow Wow Labs be selling other products?

Yes! The Bully Buddy is the first of many proprietary products that will be coming from the Bow Wow Labs Innovation Lab. Our mission is to create innovative products that keep dogs safe, healthy, & happy and provide owners with peace of mind.

BULLY BUDDY KICKSTARTER CAMPAIGN

I pledged to the kickstarter campaign, now what?

First and foremost, thank you for your support! It's because of you that we're on our way to keeping dogs everywhere safe! Bully Buddy 1 orders started shipping at the end of October 2018. Orders for the other sizes of Bully Buddies shipped in September 2019. If you have a question about your specific Bully Buddy order, please reach out to us at hello@bowwowlabs.com.

I pledged to the Kickstarter campaign and received the original Bully Buddy, can I get an upgrade in the new design?

Absolutely! We're happy to upgrade your Bully Buddy to the new design. Please reach out to us at hello@bowwowlabs.com and we'll take care of you and your best friend!

Looking for more Frequently Asked Questions? Visit our Retail Program FAQ page.